CHAKUSA
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Bring customers back, on purpose

Know who's due for a rebook, before they quietly stop coming back.

Chakusa watches the gap since a customer's last visit and surfaces the ones who are overdue, so a reminder goes out when you choose to send it, not months after they've moved on.

See the workflowCadences by trade
What triggers it
The rebooking window
Who sends it
You do
Message source
Your own templates

The anatomy of a rebook

From first appointment to returning regular.

Retention isn't aggressive marketing. It's a well-timed reminder, sent when a customer is actually overdue.

  1. 01
    Service delivered

    A visit is completed and logged against the customer's profile.

    Business-logged
  2. 02
    Time passes

    Chakusa tracks the gap since that customer's last visit.

    Ongoing
  3. 03
    Window identified

    When the gap crosses the expected rebooking window, the customer is flagged as due.

    Surfaced, not sent
  4. 04
    Reminder prepared

    A message is drafted from your own reminder template, ready to review.

    Never automatic
  5. 05
    You send it

    You choose when to send, one at a time or in bulk, from your dashboard.

    Owner-controlled

Illustrative example

A customerLast visit: 6 weeks ago

“Hi, it's been a little while since your last visit. Want to grab a spot this week?”

Not a real customer — shown to demonstrate the reminder format.

Every trade has its own cadence

A dental recall schedule shouldn't run a barber's rebooking clock.

Set the rebooking window that fits how each trade actually gets revisited.

Barbers & Salons

Rebooking windows track how often chair appointments are typically due.

Every 3–4 weeks

Dentists & Hygienists

Longer windows suit recall-based, not weekly, scheduling.

Every 6 months

Auto & Independent Garages

Reminders can track service intervals instead of pure elapsed time.

Mileage or seasonal

Residential Cleaners

Recurring visit cadences make overdue customers easy to spot.

Weekly or bi-weekly

Portrait Photographers

Longer, occasion-based windows fit infrequent bookings.

Annual or seasonal

HVAC & Home Systems

Pre-season maintenance windows instead of a fixed weekly cadence.

Seasonal

Keep your calendar full, on your terms

Turn on rebooking reminders for customers who go quiet.

Set your own rebooking windows and templates, then decide when reminders go out.

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  • No credit card required
  • Your own templates
  • No lock-in