Chakusa account support
Use the secure in-app deletion flow for immediate deletion, or start a verified request here without installing the app.
Two secure paths
Both paths protect your account from deletion by someone who only knows your email address.
Sign in, open Account or Settings, then choose Delete Account. Confirm with your password, Google account, or Apple account as shown in the app.
Successful confirmation permanently deletes the account. An owner with active team members will be asked to resolve business ownership first.
Use the request form below. It prepares an email to Chakusa's privacy team, so you can start the process without the mobile app.
Never send your password, authentication code, payment card information, or customer data by email.
What deletion means
A Chakusa user may use the Customer experience, the Business experience, or both under the same authentication account. Deleting that user account affects every experience connected to it.
Your user profile and customer profile are deleted with their directly connected customer data, including customer preferences, saved activity, AI conversations, loyalty relationships, and other customer-profile records.
If you still own a business, deleting your account deletes that business and its business-owned records. Deletion is blocked while other active team members remain. You can transfer ownership first and then delete only your own account, or remove the other members before deleting the business.
Deleting an admin or staff user removes that user's account and team membership. It does not delete the business tenant or the business owner's account.
Records controlled by a business, such as appointments, leads, messages, reviews, and payment activity, belong to that business. Some links to a deleted customer are removed while the business record remains.
Data handling
Chakusa deletes the authenticated user record and data connected to it through the product's deletion rules. Business data is also deleted when the user is the remaining owner and the business is deleted.
Minimal billing event records can remain without a link to the deleted business. These contain provider and transaction references used for billing reconciliation, not raw provider payloads or customer profiles.
Some retention periods are not yet defined as fixed schedules. See the Privacy Policy for the current source of truth and contact the privacy team for a request about specific data.
Web request
This form opens a prepared message in your email application. Your request is not sent until you review and send that email.
For security, an email address alone is not enough to delete an account. Chakusa will reply with the steps needed to verify ownership before processing the request.
Email privacy@chakusarecovery.com directlyQuestions
Yes. Use the web request form above or email privacy@chakusarecovery.com. You do not need to install or reinstall Chakusa.
No. The authenticated app flow requires fresh confirmation. A web request requires ownership verification before deletion is processed.
The direct deletion flow will not delete the owner while other active team members remain. Transfer ownership if the business should continue, or remove the other members if the business should be deleted with your account.
No. Cancel subscriptions billed by Apple or Google in the applicable store account settings.
Read the current Chakusa Privacy Policy. For a question about your data, email privacy@chakusarecovery.com.
