Knowledge & support

How can we help your business run smoothly?

Guides, booking help, and account questions for service businesses and their customers.

Setting up your business, services, and team for the first time.

How a missed call or enquiry becomes something you can act on.

Availability, scheduling, confirmations, and rescheduling.

Customer records, notes, and history.

How review requests work, and why they're never gated.

What workflows and the AI assistant can and can't do on their own.

What Chakusa collects, and how to request or export your data.

Starter, Pro, and Business plans, and how billing works.

Frequently asked

Essential questions.

How does Chakusa protect against double bookings?

Bookings check the business's real availability and rules before confirming, so the same slot can't be booked twice.

Do customers need an account to book an appointment?

No. A customer can book directly from a business's public profile without creating a Chakusa account first.

What makes Chakusa's reviews un-gated?

Every completed visit gets the same review request, never filtered or withheld based on how the visit is expected to go.

Does the AI assistant ever act completely on its own?

No. It drafts in Draft mode by default, and a human reviews before anything is sent or booked.

Still have questions?

Real questions get a real person. Email reaches us, not a ticket queue.